Terms of Service

These terms apply to your use of winnowhq.com and to any services we provide. By hiring us or using the site you agree to them. Each project is also governed by the written agreement or quote we send you; if it conflicts with these terms, the written agreement for that project wins.

1. Who we are

WINNOWHQ ("we", "us") is operated by Ayomide Emmanuel Olabisi and will be operated through a registered company once incorporation is complete. Contact: [email protected].

2. What we do

We design and build websites and web apps, AI automations, webhooks and integrations, Zoho and Zoho Books setups, custom invoicing systems, domain and email delivery setups, search visibility work, tender discovery and related technical support. We use AI tools extensively in our work and we are responsible for the result we deliver to you.

3. Quotes, scope and agreements

Every project starts with a written scope that states deliverables, timeline and fees. Work begins when you accept the written scope and any agreed first payment is received. Changes to scope are agreed in writing and may change the fee and timeline. Quotes are valid for 14 days unless stated otherwise.

4. Fees and payment

Fees are stated in the written scope and may be quoted in the currency we agree with you. Payment is staged against delivery, as set out in the scope. Invoices are due within 7 days unless stated otherwise. Late payment may pause work. Third party costs such as hosting, domains, software licences and API usage are paid by you directly or passed through at cost, and are not included in our fees unless the scope says so.

5. Your responsibilities

You will give us accurate information, timely feedback and the access we reasonably need. You confirm that you own or have the right to use any content, brand assets and data you give us. You are responsible for your own legal, tax and regulatory obligations. We do not give legal advice: services such as compliance reviews are technical checks of your site and policies against commonly published requirements, and are not a substitute for advice from a qualified lawyer.

6. Ownership

On full payment, you own the deliverables we create for you specifically, apart from third party and open source components, which stay under their own licences, and our general tools, templates and know-how, which we keep and may reuse. Until full payment, we keep ownership and you may not use the deliverables in production. Accounts such as Zoho, domains and hosting are opened in your name wherever possible and stay yours.

7. Delivery, approval and handover

We will tell you when a stage is ready for review. If you do not respond within 7 days, the stage is treated as approved unless you have told us otherwise. On final approval we hand over files, access and a walkthrough as agreed. Support after handover is included only if the scope says so.

8. Warranty and limits

We will perform the services with reasonable skill and care and fix defects against the agreed scope that you report within 30 days of handover, free of charge. Other than that, the site and services are provided without any promise of specific results such as rankings, traffic, leads or revenue. Third party platforms can change or fail and that is outside our control.

9. Liability

Nothing here limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill, and our total liability for any claim relating to a project is limited to the fees you paid us for that project.

10. Confidentiality and data

We keep your non public business information confidential and use it only to deliver the work. Our handling of personal data is described in our Privacy Policy. With your permission we may describe the project in our portfolio, without confidential details.

11. Cancellation and refunds

You may cancel a project in writing at any time. You pay for work completed and costs committed up to the cancellation date, and amounts already paid for stages that were delivered are not refundable. If we cannot deliver a stage for reasons within our control, we will refund the payment for that undelivered stage.

12. Acceptable use

You may not use our services or this site for unlawful, fraudulent, harmful or infringing purposes, or to attempt to disrupt or gain unauthorised access to systems. We may decline or end work that breaches this.

13. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. We will first try to resolve any dispute by good faith discussion for 30 days, and then by mediation or the courts of Nigeria, unless a project agreement says otherwise. Clients outside Nigeria keep any mandatory consumer rights they have in their own country.

14. Changes

We may update these terms. The version in force when you accept a written scope applies to that project.